Freshdesk to Chatwoot Migrator

Transfer your support tickets, contacts, and conversations. Preserve timestamps and custom fields. No data loss.

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What migrates

Full Ticket Threads
Contacts & custom fields
All Messages & Replies
Private notes
File attachments
Original timestamps
Tags & labels
Ticket status & priority
Custom field data

How it works

1

Connect your accounts

Provide your Freshdesk and Chatwoot API credentials. All data is encrypted and never stored.

2

Run the migration

We fetch your data from Freshdesk and transfer it to Chatwoot, preserving all timestamps and relationships.

3

Verify and go live

Review the migrated data in Chatwoot. Once satisfied, you're ready to switch over.

Simple, Transparent Pricing

Start migrating for free. Our pricing is based on a sliding scale depending on the exact number of tickets you need to migrate. Pay only for what you use.

Start free for your first 100 tickets

Experience full migration accuracy without paying a dime. As you grow, easily calculate and purchase more directly from your dashboard.

What is a "Ticket"?

We charge per conversation thread, not per message. Whether a ticket has 1 reply or 10,000 replies, it's counted as exactly one single ticket.

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FAQ

What counts as a single ticket?
A ticket is a complete conversation thread with a user. This includes all replies (both from the agent and the user), private notes, and attachments. We charge per whole ticket thread; it doesn't matter if it has 1 reply or 10,000 replies—it still counts as one ticket.
How long does migration take?
Most migrations complete within 15-30 minutes for 1,000 tickets. Larger migrations may take a few hours.
Are original timestamps preserved?
Yes. We directly update the Chatwoot database to ensure all dates appear exactly as they did in Freshdesk.
Is my data secure?
Your credentials are encrypted at rest with AES-256. We never store your ticket content, and you can delete credentials after migration.
Can I test first?
Yes. You can test with a single ticket before running the full migration.