A Complete Guide to Migrating Support Tickets from Freshdesk to Chatwoot

Quick Answer: To migrate, simply connect both APIs in MigrateFlow, run the extraction, sync to Chatwoot, and perform the final timestamp correction for historical accuracy.

I totally get it—the thought of moving your entire support history from one platform to another is terrifying.

Will you lose tickets?

Are all your timestamps going to be reset to today?

What about those crucial attachments?

Take a deep breath.

In this complete migration guide, I'm going to walk you through exactly how to seamlessly transfer everything from Freshdesk to Chatwoot without pulling your hair out.

Step 1: Connecting your accounts

First things first, grab your Freshdesk API key and your new Chatwoot access token, and drop them into MigrateFlow.

Don't worry, we treat your credentials with paranoid-levels of security (AES-256 encryption) and we never store them once the job is done.

Step 2: Securing your old data

Next, MigrateFlow goes to work downloading your tickets, contacts, private notes, and file attachments into a secure, temporary buffer.

The best part? It's completely resumable.

If your internet drops or you accidentally close your laptop, it picks right back up exactly where it left off.

Step 3: Migrating the logs

Once we have everything neatly gathered, we start pushing it over to Chatwoot.

We built this to be incredibly safe (idempotent, for you engineering folks).

If you run it twice by mistake, you won't end up with duplicate tickets.

Step 4: The Time Machine

Here's the secret sauce.

By default, Chatwoot’s API marks every imported ticket as created "just now," which ruins your historical context.

We bypass this with a direct PostgreSQL update that surgically restores your original Freshdesk timestamps.

Your timeline stays perfectly intact.

Why use MigrateFlow?

Look, you could try to write a custom script, but there are so many weird edge cases to handle.

We built MigrateFlow to give you:

• Peace of mind: We ensure 99.9% data fidelity. No lost replies, no missing screenshots.
• Speed: Why wait days? We usually move about 1,000 tickets in 20 minutes.
• Zero stress: If something hiccups, our resumable logic means you never start from scratch.

If you're ready to make the jump, grab a free MigrateFlow account.

We'll even move your first 100 tickets completely on the house so you can see the magic for yourself.